eWebCart is a brand operated by Clouderscript Technologies Private Limited. This Cancellation & Refund Policy explains the terms applicable to cancellations, service termination and refunds for products and services purchased through eWebCart.

By placing an order or purchasing a service through eWebCart, you acknowledge and agree to the terms of this Cancellation & Refund Policy.

Cancellation requests must be submitted as soon as possible after placing an order or requesting a service. A cancellation may be accepted only if the order or service has not already been processed, delivered, activated, started or substantially completed.

Once work has commenced or a service has been activated, the cancellation may not be eligible for a full refund.

For website development, software development, e-commerce development, customization, design, integration and other professional services, payments may be collected in advance or according to an agreed project schedule.

Once development or customization work has started, the amount already paid may be non-refundable because resources, development time and third-party services may have already been allocated to the project.

If a customer requests cancellation after work has commenced, any refund will be considered based on the work completed, resources used and third-party costs already incurred.

Domain registrations, domain renewals, hosting services, SSL certificates, email services, licenses, third-party software, plugins, APIs and other third-party services may be subject to the cancellation and refund policies of the respective provider.

Amounts paid to third-party providers on behalf of a customer may not be refundable once the service has been registered, activated, renewed or provisioned.

Where eWebCart provides subscription-based services, customers may request cancellation before the next billing or renewal period, unless otherwise specified in the applicable service agreement.

Cancellation of a subscription generally prevents future renewal charges but does not automatically result in a refund for the current billing period.

Refunds may be considered in circumstances including:

• A duplicate payment made for the same order or service.
• An order or service that cannot be fulfilled by eWebCart.
• A payment made for a service that has not been started and is eligible for cancellation under the applicable agreement.
• An incorrect or excess payment, subject to verification.
• Other circumstances where a refund is required under applicable law or expressly agreed upon by us in writing.

The following may generally be non-refundable once purchased, activated or utilized:

• Domain registration and renewal charges.
• Hosting or server activation charges.
• SSL certificate charges.
• Third-party software, plugin or license charges.
• Third-party API or service charges.
• Customized development work already completed.
• Design, development or implementation work already performed.
• Services that have already been delivered or substantially completed.
• Any other charges expressly identified as non-refundable at the time of purchase.

To request a cancellation or refund, please contact us using the details provided below. Your request should include the relevant order number, invoice number, registered email address and a brief reason for the request.

We may request additional information to verify the transaction before processing a refund request.

Approved refunds will normally be processed using the original payment method, wherever technically possible.

The time required for the refunded amount to appear in your bank account, card account or payment account may depend on the payment gateway, bank or financial institution involved.

Any applicable payment gateway charges, transaction charges, taxes, third-party fees or other costs may be deducted from the refundable amount where permitted by applicable law and the applicable service agreement.

If your payment is debited but the order or service is not successfully created due to a technical issue, please contact us with the transaction details.

Duplicate payments will be reviewed and, after verification, eligible excess amounts may be refunded.

If you choose to cancel a service after work has started, any refund will be determined based on the stage of completion, services already delivered, resources utilized and non-refundable third-party costs.

Cancellation of a project does not automatically entitle the customer to a full refund of amounts already paid.